FAQs

Orders and delivery

How soon will my order ship?

Orders ship within 3–5 days. Delivery time after that depends on your pin code. Pre-order pieces are generally dispatched within 10–15 days, and we keep you updated.

How will I know where my order is?

When your order is confirmed, you get a WhatsApp message with the order details. When it ships, you get another message with the shipping details.

Which courier delivers my order?

We ship through courier partners such as Delhivery, Blue Dart, DTDC, FedEx, Aramex and DHL. If no courier serves your area, we will contact you to arrange a convenient alternative.

Do you deliver outside India?

Yes. International delivery rates apply, and any import duties or taxes in your country are paid by you on arrival. Details are in our Shipping policy.

Returns and exchanges

Can I return or exchange a top?

Yes, within 7 days of delivery. The piece must be unworn and unused, with its tags and original packaging. Write to returns@znkl.in or call +91 90237 60129 to start a return or exchange.

When will I get my refund?

Once your return reaches us and is checked, the refund is processed within 10 days. See our Refund policy for the details.

My top arrived damaged or it's the wrong one. What now?

Please check your order when it arrives and tell us straight away if anything is damaged, defective or not what you ordered. We will look into it and make it right.

Can I return sale items or gift cards?

No, sale items and gift cards can’t be returned.

Fit and care

How do I find my size?

Every product page has a Size Guide right next to the sizes. Our patterns are fitted on Indian body types. If you are between sizes, contact us and we will help you choose.

How do I care for my top?

Care instructions are listed on each product page, so follow those for that piece.

Talk to us

How do I get in touch?

Use our Contact us page, or call +91 90237 60129 during business hours.